An alternative to RLDatix (RL Solutions) for healthcare safety reporting

RLDatix was formed in 2018 when RL Solutions, the Toronto company behind the RL6 incident reporting suite, merged with the UK's Datix. In North America it now sells the RLD360 platform, which covers event reporting, root cause analysis, feedback, claims, risk registers and safety huddles, alongside credentialing and privileging, peer review, staff scheduling, policy management and patient experience tools.

That breadth suits health systems that want one vendor across safety, risk, claims and provider management. Teams whose main need is safety event reporting and the improvement work that follows often weigh a different question: how much of a broad platform will they actually use, and what will it take to configure and run it with the staff they have?

Teams evaluating RLDatix often ask about implementation timelines, how pricing changes as modules are added, and whether routine changes such as a new form field or routing rule need an administrator or the vendor. The answers depend on scope and contract, so get them in writing from every vendor you consider, including us.

Put the same questions to every option, including us, and get the answers in writing.

• Which modules do we need now, and which would we be paying for without using?
• Who makes routine changes such as new categories, form fields and routing rules, and how long does a change take?
• What does implementation include, how long does it take for an organization our size, and what is billed separately?
• How do we export our full event history if we leave?
• Are HIPAA compliance, a BAA and SSO included, or priced separately?

ImprovementFlow is narrower by design. Safety Reporting covers the event workflow: staff report from a phone, tablet, desktop, shared kiosk or a QR code on the unit; each report is routed by event type, department and severity; reviewers work it with an owner, a status, a severity and tags; and named reporters hear what was done.

Around that, ImprovementFlow runs the improvement and leadership programs that use the same data, including linked A3 improvement projects, quality metrics, tiered huddle boards, leadership rounding, risk registers and policy management.

Setup starts from your existing event categories and review structure. In the first two weeks we set up categories and routing rules with you, then you launch on a few pilot units. After that, your quality team changes event types, forms, categories and routing itself, without IT. Every safety event keeps an audit trail, and HIPAA compliance, a BAA and SSO are included in every package.

Start from your current event categories, severity scale and review structure; we configure ImprovementFlow around them rather than asking you to adopt ours. We import your past records from an RLDatix export, so your trend history continues; decide with us how much history to bring, and confirm the scope in writing during your evaluation.

• Savings of up to 40–60% vs. other enterprise platforms
• Reporting from a phone, tablet, desktop, kiosk or QR code on the unit, as a named person, a team or anonymously
• Routing by event type, department and severity to the team that reviews it
• An owner, status, severity and tags on every event, with feedback to named reporters
• Event types, forms, categories and routing your team changes itself, without IT
• Past records imported from your previous system, spreadsheets or paper archives
• Linked A3 improvement projects when a pattern needs real work
• HIPAA compliance, a BAA and SSO included in every package