CommStreams · Communications
Policy updates your staff acknowledge — and you can see who hasn't yet
Give each person a clear policy update to review on any browser, including their phone. Collect explicit acknowledgments, see outstanding responses at a glance and keep completion records for your team.
Sound familiar?
What we hear from policy and education coordinators using standard approaches
Common frustrations with the usual tools and workarounds — the gaps CommStreams is built to close.
I send the revised policy, then spend two weeks building a spreadsheet of who's read it.
A read receipt doesn't tell me anyone acknowledged the new version.
When a surveyor asks, we're digging through inboxes for evidence.
How it works
One important update, from assignment to receipt
A focused browser workflow. No Outlook, Teams or SharePoint connector is required to start.
- 1
Prepare the approved policy
Use your organization's approved text, choose who needs to respond and set a clear due date.
- 2
Staff review and acknowledge
Recipients open their assigned version in a browser — including on a phone — and explicitly acknowledge it.
- 3
See who is outstanding
Administrator reports show recorded acknowledgments and outstanding assignments.
- 4
Follow up and keep the record
Follow up with the right people and review individual receipts with your team.
- 1
Prepare the approved policy
Use your organization's approved text, choose who needs to respond and set a clear due date.
- 2
Staff review and acknowledge
Recipients open their assigned version in a browser — including on a phone — and explicitly acknowledge it.
- 3
See who is outstanding
Administrator reports show recorded acknowledgments and outstanding assignments.
- 4
Follow up and keep the record
Follow up with the right people and review individual receipts with your team.
In practice
Know where a rollout stands at a glance
Instead of reconciling replies, see recorded acknowledgments against assignments for each policy version.
Illustrative example, not a product screenshot. Report layout may differ.
Hand hygiene policy — revision 3
Due in 6 days
142 of 180 acknowledged · 38 outstanding
- Emergency department46/52
- Medical-surgical58/70
- Imaging21/30
- Registration17/28
Who it's for
Something useful for everyone involved
- Policy and education coordinators
- One assignment per update and a live list of who is still outstanding.
- Department managers
- A clear picture of which team members need a reminder.
- Compliance and accreditation
- Completion records tied to the specific policy version.
- Staff
- A short, clear update they can review and acknowledge from wherever they work.
What changes
From working around the problem to working on it
Today
- Policy emailed to distribution lists
- Replies reconciled in a spreadsheet
- Read receipts treated as evidence
- Records spread across inboxes
With CommStreams
- Each person assigned the version they need
- Outstanding responses visible in reports
- Explicit acknowledgment of a specific version
- Completion records kept together
A careful start, agreed with you
- Focused pilots
- We agree your audience, approved content, access and follow-up process with you before starting.
- Your approved text
- CommStreams delivers the policy wording your organization has already approved.
- No connectors required
- The initial browser workflow works without Outlook, Teams or SharePoint integration.
Getting started
A focused first rollout
A revised procedure, a handbook update or a new-hire notice makes a useful first workflow. Start with one team.
Plan
Agree the audience, approved content, access and follow-up process together.
Roll out
Assign the update, let staff acknowledge it and watch outstanding responses fall.
Review
Compare the effort of preparing, following up and reporting with your previous approach.
What's included today, and what comes later
- In the pilot
- Text policies, in-app assignments, acknowledgments and completion records.
- Being qualified
- Email delivery must be qualified before it is included.
- Later phases
- Automated recurring programs, Microsoft connectors and AI assistance.
- What an acknowledgment means
- It records a person's response to a specific policy version. It is not proof of comprehension, a verified real-world action or an accredited education certificate.
Frequently asked questions
- Do we need Outlook, Teams or SharePoint connectors?
- No. The initial browser workflow does not require a connector. Your organization's normal approval for new services and workforce data still applies.
- Can staff respond on their phones?
- Yes. Recipients review their assigned version in a browser, including on a phone.
- Is this an instant signup?
- No. Pilot availability and terms are confirmed with you, and we agree the rollout details before starting.
- How is an acknowledgment different from a read receipt?
- A read receipt shows a message was opened. An acknowledgment records a person's explicit response to a specific policy version.
Often used alongside
Policy acknowledgment guide
Policy ManagementPlan your first policy rollout
Tell us about the update, the audience and how you follow up today. We'll confirm whether a focused pilot is a good fit.