How is this different from well-being reporting and assessments?

Reporting and assessments capture what people are experiencing. Interventions provide the infrastructure to turn those submissions into coordinated work across shared services, disciplines, sites and service lines. Many organizations use both on the same platform.

Can staff submit anonymously?

Yes. Staff can submit as themselves, as a team or anonymously. Feedback messages go to named submitters; anonymous submitters see what happens next when they submit.

Which shared services groups can be involved?

Whichever groups own the systems behind a concern — for example IT and EHR informatics, HR, scheduling, facilities, pharmacy or revenue cycle. You define the groups and how work reaches them.

Can interventions connect to our other improvement work?

Yes. ImprovementFlow brings well-being reporting, improvement projects, strategic initiatives and recurring programs together, so an intervention can sit alongside related work rather than in a separate tool.

HIPAA compliance, a BAA and SSO are included in every package.

ImprovementFlow · Improvement Work

When staff tell you what's wearing them down, get the right teams fixing it

Infrastructure for well-being programs that process submissions from across the organization. Connect each concern with the shared services and multidisciplinary teams who can change the systems behind it — from administrative burden to EHR workflows.

Request a Demo See how a submission becomes a fix

A nurse, physician, EHR analyst, pharmacist and operations lead work through a workflow fix together while a nurse on the unit uses a simpler screen

Sound familiar?

What we hear from well-being program leads using standard approaches

Common frustrations with the usual tools and workarounds — the gaps ImprovementFlow is built to close.

We receive hundreds of submissions. Most of the fixes belong to teams I don't manage.

Well-being programs hear about the problems, but IT, HR, scheduling and facilities own the solutions.

One EHR change needs nursing, informatics, IT and compliance — and nobody owns the follow-up.

Cross-boundary work fragments, and tracking it becomes yet another administrative task.

Staff stopped submitting because they never heard back.

Without visible follow-through, the program loses the trust it depends on.

How it works

From a submission to a lasting change

A structured path for every concern, with clear ownership at each step.

1
Collect submissions organization-wide
Staff submit as themselves, as a team or anonymously — from any browser or a printed QR code.
2
Review and group the themes
Spot what keeps coming up — inbox burden, documentation clicks, scheduling friction — instead of handling each item alone.
3
Connect the owning teams
Assign reviewers, an owner and the teams involved, so each concern reaches the shared services group that can change the underlying system.
4
Run a multidisciplinary intervention
Turn a submission into a linked improvement project with actions, owners and follow-up across disciplines and sites.
5
Measure and report back
Track progress against measures and send feedback to the person who raised the concern — unless they chose to stay anonymous.

1
Collect submissions organization-wide
Staff submit as themselves, as a team or anonymously — from any browser or a printed QR code.
2
Review and group the themes
Spot what keeps coming up — inbox burden, documentation clicks, scheduling friction — instead of handling each item alone.
3
Connect the owning teams
Assign reviewers, an owner and the teams involved, so each concern reaches the shared services group that can change the underlying system.
4
Run a multidisciplinary intervention
Turn a submission into a linked improvement project with actions, owners and follow-up across disciplines and sites.
5
Measure and report back
Track progress against measures and send feedback to the person who raised the concern — unless they chose to stay anonymous.

In practice

How three submissions become one intervention

Individual concerns rarely have individual fixes. Grouping them shows which shared services need to work together.

Submissions

“I spend my lunch break clearing the inbox.”
“Discharge needs the same note in three places.”
“Night shift can't reach scheduling to swap.”

Theme: documentation and inbox burden

Routed to:

EHR & Informatics
Nursing practice
Physician leadership
Compliance

Intervention

Reduce duplicate discharge documentation

Informatics lead + nursing practice council

Map the current discharge workflow
Remove duplicate fields
Pilot on two units

Measure: Documentation time per discharge

Illustrative example. Your program decides its own themes, groups and measures.

Who it's for

Something useful for everyone involved

Well-being program leads: One place to see every submission, theme and intervention — and who owns what.
Shared services leaders: Clear, grouped requests with context, rather than scattered emails and survey comments.
Frontline staff and physicians: Evidence that their submissions led somewhere, which keeps them engaged.
Executives: A view of which system changes are underway and how they are progressing.

What changes

From working around the problem to working on it

Today

Submissions sit in a survey tool or inbox
Each concern handled one at a time
Fixes depend on goodwill between departments
Staff never hear what changed

With ImprovementFlow

Every submission in a structured program
Themes routed to the teams that own the system
Interventions with owners, actions and measures
Progress shared back with the people who raised it

Built for work that crosses department lines

Shared ownership, clearly assigned: Reviewers, an owner and the teams involved are named on every concern, so nothing depends on goodwill alone.
Connected to improvement work: A submission can become a linked improvement project, alongside your strategic initiatives and recurring programs.
Safe to speak up: Staff can submit as themselves, as a team or anonymously. HIPAA compliance, a BAA and SSO are included.

Getting started

Your first 90 days

Start with the submissions you already receive and one or two shared services partners.

Weeks 1–2
Bring in current submissions and agree the first themes with your well-being committee.
Weeks 3–6
Route one theme to its shared services partners and launch a focused intervention.
Weeks 7–12
Review the measures, report back to staff and choose the next themes to take on.

Frequently asked questions

How is this different from well-being reporting and assessments?: Reporting and assessments capture what people are experiencing. Interventions provide the infrastructure to turn those submissions into coordinated work across shared services, disciplines, sites and service lines. Many organizations use both on the same platform.
Can staff submit anonymously?: Yes. Staff can submit as themselves, as a team or anonymously. Feedback messages go to named submitters; anonymous submitters see what happens next when they submit.
Which shared services groups can be involved?: Whichever groups own the systems behind a concern — for example IT and EHR informatics, HR, scheduling, facilities, pharmacy or revenue cycle. You define the groups and how work reaches them.
Can interventions connect to our other improvement work?: Yes. ImprovementFlow brings well-being reporting, improvement projects, strategic initiatives and recurring programs together, so an intervention can sit alongside related work rather than in a separate tool.
What about security?: HIPAA compliance, a BAA and SSO are included in every package.