ImprovementFlow · Improvement Work
Stop solving the same problem twice across your system
Make improvement work visible across sites and service lines. Each project keeps its context, actions, measures and lessons learned together, so the next team working on falls, discharge delays or hand hygiene can start from what others already tried.
Sound familiar?
What we hear from system quality and improvement leaders using standard approaches
Common frustrations with the usual tools and workarounds — the gaps ImprovementFlow is built to close.
We found out another hospital in our system fixed the same problem last year.
When a project lead moves on, everything they learned goes with them.
Spreading a good intervention means starting from scratch on every unit.
How it works
How what one team learns reaches the next
Knowledge comes from the improvement work itself, so there is no separate library for anyone to keep up to date.
- 1
Capture it while the work happens
The problem, the root causes, the experiments tried and the measures all live on the project record as the team works, not in a write-up at the end.
- 2
Close with lessons learned
At closure, teams record what went well, what to improve, the key learnings and any follow-up actions, along with how they'll share them with others.
- 3
Tag it so others can find it
Tags and owning groups put related projects together, so everything on falls prevention or discharge timing can be found in one view. Visibility rights decide who can see each project.
- 4
Put it where people already look
Dashboard panels list projects by tag and owner group, and a team blog panel carries updates and stories from the work, right next to the metrics teams already review.
- 5
Spread it to the next team
Copy a successful project to other groups as their starting point, so a new unit inherits the structure, context and measures instead of a blank page.
- 1
Capture it while the work happens
The problem, the root causes, the experiments tried and the measures all live on the project record as the team works, not in a write-up at the end.
- 2
Close with lessons learned
At closure, teams record what went well, what to improve, the key learnings and any follow-up actions, along with how they'll share them with others.
- 3
Tag it so others can find it
Tags and owning groups put related projects together, so everything on falls prevention or discharge timing can be found in one view. Visibility rights decide who can see each project.
- 4
Put it where people already look
Dashboard panels list projects by tag and owner group, and a team blog panel carries updates and stories from the work, right next to the metrics teams already review.
- 5
Spread it to the next team
Copy a successful project to other groups as their starting point, so a new unit inherits the structure, context and measures instead of a blank page.
After the last step, the loop returns to step 1: The next team starts from what you learned
In practice
What a new manager finds when she looks for falls work
Projects from every site, grouped by tag, each with its measures and lessons learned attached.
- Falls prevention7
- Discharge timing5
- Hand hygiene4
- Medication safety6
- Staff well-being3
Bed alarm checks at night-shift handoff
Medical-surgical unit, North campus · Sustained at follow-up
- Falls prevention
- Nights
- Lessons learned
Toileting rounds for high-risk patients
Orthopedics, Main campus · Adapted from North campus
- Falls prevention
- Hourly rounding
Non-slip socks stocked at the bedside
Rehabilitation unit, East campus · In progress
- Falls prevention
- Supplies
Illustrative projects, sites and counts with no patient information. Your organization defines its own tags and groups.
Who it's for
Something useful for everyone involved
- System quality and improvement leaders
- A view of improvement work across sites and service lines, and where teams are tackling the same problem.
- Unit managers starting a project
- A head start from projects on similar problems, with the context and measures behind them.
- Project leads and frontline teams
- A simple way to record what they learned so it outlasts the project and the people on it.
- Lean coaches and improvement specialists
- Examples of what worked, in your own organization, to share with the teams they coach.
- Executives
- Confidence that successful interventions are being spread deliberately, not rediscovered by chance.
What changes
From working around the problem to working on it
Today
- Lessons stay on the unit that learned them
- Final reports in folders nobody searches
- Teams repeat experiments others already ran
- Spreading a fix means rebuilding it from memory
With ImprovementFlow
- Projects visible across sites and service lines
- Lessons learned captured on every project
- Related work grouped by tag on shared dashboards
- Successful projects copied to the next team as a starting point
Built on the work your teams already do
- No extra library to maintain
- Knowledge comes from improvement projects as they happen, so it stays current without someone curating a separate site.
- Context travels with the result
- The problem, the actions, the measures and the lessons stay together, so the next team understands why something worked before they adopt it.
- You decide who sees what
- Visibility rights are set per project. HIPAA compliance, a BAA and SSO are included in every package.
Getting started
Your first 90 days
Start with one topic that several sites are already working on.
Weeks 1–2
Pick a shared topic, agree the tags and add a lessons-learned section to your project template.
Weeks 3–6
Bring current and recently closed projects on that topic into ImprovementFlow and set up a shared dashboard for them.
Weeks 7–12
Copy the strongest project to a new unit, track how it adapts and decide which topics to add next.
Frequently asked questions
- Is this a separate knowledge base we have to keep up to date?
- No. The knowledge comes from your improvement projects: their context, actions, measures and lessons learned. When teams do the work in ImprovementFlow, the record builds as they go.
- How do teams find work on similar problems?
- Projects are tagged and grouped by the units and teams that own them. Dashboard panels can list projects by tag and owner group, and the project list can be filtered and saved as views for your topics.
- Can we control who sees each project?
- Yes. Visibility rights are set on each project, so work can be shared system-wide or kept within a group.
- Can a successful project be reused at another site?
- Yes. A project can be copied to other groups, giving the next team the same structure, context and measures to adapt locally.
- How does this connect to our strategic plan?
- ImprovementFlow connects improvement projects, reporting, strategic planning and recurring programs, so shared learning can feed strategic initiatives, local action plans and follow-up measures.
- What about security?
- HIPAA compliance, a BAA and SSO are included in every package.
Often used alongside
Improvement Projects
Strategic Initiatives
Tiered Huddles
Quality ReportingContact us
Let every site build on what your best teams already learned
Tell us which problems several of your sites are working on right now. We'll show how their projects, lessons and measures can be found and reused across the system.
We typically respond within one business day.
Prefer email? info@communify.us