An alternative to Datix for US healthcare incident reporting

Datix was founded in London in 1986 and has been part of RLDatix since its 2018 merger with RL Solutions. Its current products, DatixWeb and the cloud-based DatixCloudIQ (DCIQ), are used by many NHS organizations and are on NHS England's list of local risk management systems approved to submit to its Learn from Patient Safety Events (LFPSE) service.

That fit with NHS reporting is a real strength for UK organizations. In North America, RLDatix sells its RLD360 platform, which grew out of RL Solutions. US teams that come across Datix should confirm which RLDatix product would actually be proposed for them, and evaluate that one.

Whatever the product, US organizations should check how its event categories and workflows map to what they report against: the Medicare Conditions of Participation for quality assessment and performance improvement (42 CFR 482.21), the Joint Commission's sentinel event policy, any state adverse event reporting, and the AHRQ Common Formats if they report to a Patient Safety Organization.

Put the same questions to every option, including us, and get the answers in writing.

• Which product would the vendor actually implement for a US organization like ours?
• How do its categories and severity scales map to the CoPs, Joint Commission sentinel event policy and our state's reporting rules?
• Can we export events in the AHRQ Common Formats if we report to a Patient Safety Organization?
• What does implementation include, and how long does it take for an organization our size?

ImprovementFlow is configured around your own event categories, severity levels and review structure, so the categories match what you report against rather than a default taxonomy. When those requirements change, your team updates event types, forms, categories and routing itself, without IT.

Staff report from any device or a QR code on the unit; reports are routed by event type, department and severity; and each event carries an owner, a status and tags. Named reporters hear what was done.

When a pattern needs real work, reviewers open a linked A3 improvement project from the report. Quality metrics and tiered huddle boards run on the same platform, and HIPAA compliance, a BAA and SSO are included in every package.

Bring your category list, severity scale and review structure; we set up ImprovementFlow around them with you. We import your past records from a Datix export, so your trend history continues.

• Categories and severity scales configured to match what you report against
• Reporting from a phone, tablet, desktop, kiosk or QR code on the unit, as a named person, a team or anonymously
• Routing by event type, department and severity to the team that reviews it
• An owner, status, severity and tags on every event, with feedback to named reporters
• Event types, forms, categories and routing your team changes itself, without IT
• Past records imported from your previous system, spreadsheets or paper archives
• Linked A3 improvement projects when a pattern needs real work
• HIPAA compliance, a BAA and SSO included in every package