Key takeaways
- RiskQual's modules include DataTrk event entry, risk, claims, workers' compensation and a Quality Advisor for peer review.
- It lists Florida AHCA, CMS Section 111 and PSO reporting; keep those needs in scope in any comparison.
- Ask how frontline staff report on phones and shared devices, and how reporters hear back.
- Check whether improvement projects are linked to the events that prompted them.
Where RiskQual fits
RiskQual Technologies, based in Pembroke Pines, Florida, makes the Healthcare Advisor Series (HAS). Its modules cover event, complaint and claims data entry (DataTrk), risk management, patient relations, claims, workers' compensation, and a Quality Advisor for peer review and chart audits.
RiskQual lists state and federal reporting support, including Florida AHCA reports, CMS Section 111 and PSO reporting, along with root cause analysis, action plans and automated follow-up. That combination suits risk management departments that want event, claims and regulatory reporting in one place.
Teams that evaluate alternatives typically weigh how frontline staff will submit reports on phones and shared devices as well as desktops, how reporters hear back, and how event patterns connect to improvement projects and huddle-level follow-up.
Questions to ask in any evaluation
Put the same questions to every option, including us, and get the answers in writing.
- Which modules do we rely on today: event entry, claims, workers' compensation, peer review, state reporting?
- How will frontline staff report from phones and shared devices on the unit?
- How do reporters hear what happened with their report?
- When events point to a broken process, where does the improvement project live, and is it linked to the events?
ImprovementFlow
Safety Reporting
Safety Reporting tracks each event to action with an owner and a status, shows what keeps recurring across departments and tags, and lets reviewers open a linked A3 improvement project from a report.
How ImprovementFlow compares
ImprovementFlow treats a safety report as the start of improvement work. Staff report from any device or a QR code on the unit; each report is routed by event type, department and severity; and reviewers work it with an owner, a status and tags.
Reviewers can look across events by department, severity and tag to see what keeps recurring, and open a linked A3 improvement project directly from a report. Named reporters receive feedback on what was done.
Quality metrics and tiered huddle boards run on the same platform, so a recurring problem can be tracked from the report to the unit huddle.
Bringing your records across
Bring your event categories and review structure; we configure ImprovementFlow around them with you. We import your past records from a RiskQual export, so your trend history continues.
What ImprovementFlow includes
- Reporting from a phone, tablet, desktop, kiosk or QR code on the unit, as a named person, a team or anonymously
- Routing by event type, department and severity to the team that reviews it
- An owner, status, severity and tags on every event, with feedback to named reporters
- Event types, forms, categories and routing your team changes itself, without IT
- Past records imported from your previous system, spreadsheets or paper archives
- Linked A3 improvement projects when a pattern needs real work
- Quality metrics and tiered huddle boards on the same platform
- HIPAA compliance, a BAA and SSO included in every package
Frequently asked questions
- How is ImprovementFlow priced?
- Pricing is by program bundle, not per user, and HIPAA compliance, a BAA and SAML/SSO are included in every package. We don't publish prices on comparison pages. See the /pilot page for details.
- How does moving from RiskQual work?
- We start from the event categories, severity levels and review structure you already use, and set up categories and routing rules with you. Implementation support and training are included in every package. In a 90-day pilot, setup takes the first two weeks and staff start reporting on real data in week 3. We import your past records from your current system, spreadsheets or paper archives, so your trend history comes with you. After setup, your team changes event types, forms, categories and routing itself, without IT.
- Can we pilot ImprovementFlow before fully switching from RiskQual?
- Yes. The 90-day pilot runs ImprovementFlow on a single program at a defined scope, with success criteria agreed at kickoff. See the /pilot page for details.