Switching from an enterprise incident reporting system to ImprovementFlow

The largest enterprise incident reporting platforms were built for large health systems. RLDatix was formed when RL Solutions and Datix combined in 2018 and acquired the Quantros patient safety business in 2019; symplr acquired the Midas patient safety and quality suite from Conduent in 2022. Pricing for these platforms is generally negotiated per organization rather than published, and modules, user counts and services added after signing can change the total, so compare the full cost over the contract term, not just the first-year quote.

Highly configurable platforms often depend on one person who knows the configuration well. When that administrator leaves, routine changes can wait for a replacement hire or for paid vendor services.

Switching takes planning. Multi-year terms and renewal notice periods are common in enterprise software contracts, and exporting a full event history, with its classifications, attachments and follow-up records, is a project in its own right. Read your contract's term, renewal and data-return provisions, and ask your vendor early which export formats are available and whether an export carries a fee.

ImprovementFlow covers the core of incident reporting: event capture and classification, routing to review teams, an owner and a status on every event, and linked improvement projects, with savings of up to 40–60% vs. other enterprise platforms.

Count administration in the total cost. Event categories and routing rules are set up with you around the structure you already use; after that, your team changes event types, forms, categories and routing itself, without IT. Teams also maintain their own metrics and boards.

HIPAA compliance, a BAA and SSO are included in every ImprovementFlow package. When you compare vendors, ask each one which of these are included and which are priced separately.

• Find your contract end date, renewal notice period and data-return clause.
• Ask your current vendor what export formats are available and what an export includes.
• Inventory the event types, custom fields and review workflows you actually use, not everything that was configured.
• Decide how many years of history to bring over, and who on your team signs off on the validated import.
• Plan a short overlap, with a firm date when new reports go only to the new system.

We import your event history (events, classifications, corrective actions and follow-up records): we extract it with you, map your fields to ImprovementFlow's structure, and check the imported data with your team before you go live.

• Keep your event categories and the tiered review your organization already uses.
• Change event types, forms, categories and routing yourselves, without IT.
• Each event is routed by type, department and severity to its review team, with an owner and a status.
• When a pattern needs real work, reviewers open a linked A3 improvement project.
• HIPAA compliance, a BAA and SSO are included in every package.